S Supportly

Settings

Gmail integration

Every new email that lands in a connected Gmail inbox becomes a ticket automatically. Replies you send from a ticket created this way are emailed back to the customer.

How to get these values

  1. In Google Cloud Console, create a project and enable the Gmail API.
  2. Under APIs & Services → Credentials, create an OAuth client ID (type: Web application). Add https://developers.google.com/oauthplayground as an authorized redirect URI.
  3. Copy the Client ID and Client Secret into the form on the left.
  4. Open the OAuth Playground, click the gear icon, check "Use your own OAuth credentials" and paste the same Client ID/Secret.
  5. On the left panel, authorize scope https://mail.google.com/, sign in with the Gmail account you want to connect, then exchange the authorization code for tokens.
  6. Copy the Refresh token shown into the form on the left, and save.

Supportly only ever stores the refresh token — it re-requests a short-lived access token from Google each time it checks the inbox, and never stores your Gmail password.

There's no background worker on this platform, so new mail is picked up when you open the dashboard, and any time you click Sync now.